CommandLink Managed Starlink

CommandLink Managed Starlink Internet offers a comprehensive solution for organizations seeking to integrate and manage Starlink internet services within a broader enterprise IT infrastructure. As an authorized Starlink reseller, CommandLink streamlines the acquisition, deployment, and ongoing management of Starlink connectivity by leveraging its proprietary IT Service Management (ITSM) platform. This integrated approach is designed to transform Starlink into a cohesive component of an organization's overall IT ecosystem, moving beyond a standalone internet service.

Core Capabilities and Features

The central value proposition of CommandLink's offering lies in its ITSM platform, which provides an advanced layer of control and visibility over Starlink deployments. Key features include:

• Seamless Integration: CommandLink's proprietary ITSM platform directly integrates Starlink services, enabling comprehensive management alongside other critical IT components.
• Advanced Monitoring and Alerting: The platform offers superior monitoring capabilities, allowing for real-time oversight of Starlink service performance. Users can build fully integrated, custom alert policies with granular workflows based on factors such as time of day, user, location, and service. This ensures that any issues are detected promptly and addressed through instant support escalation.
• IT Automation: By utilizing the Starlink API, CommandLink provides complete customization and integration into its ITSM, facilitating IT automation tailored to specific organizational requirements.
• 24/7 Tier-3 Engineering POD Support: Customers receive a dedicated 24/7 engineering POD (Point of Delivery) that handles all support needs. This team is specialized and knowledgeable about the client's business and specific IT solutions, ensuring expert assistance around the clock.
• Professional Deployment Services: CommandLink offers a structured deployment process that includes quoting and ordering, a project planning call, and professional on-site installation services. This end-to-end approach aims to ensure flawless Starlink setup.
• Extensive Sourcing and Inventory: CommandLink maintains a significant inventory of Starlink equipment, facilitating seamless and scalable sourcing to meet diverse connectivity demands.

Unified IT Management and Vendor Consolidation

A significant benefit of the CommandLink platform is its ability to facilitate vendor sprawl elimination. It serves as a single platform for managing a wide array of IT services and infrastructure, which can include:

• Global SD-WAN and SASE solutions
• Global Network Aggregation
• Voice services (UCaaS/CCaaS)
• Managed Firewalls, Switches, and Access Points
• Integration with over 5,000 other Internet Service Providers (ISPs)

By integrating Starlink into this cohesive platform, organizations can centralize the management of their diverse IT assets, network performance, installations, trouble tickets, and billing across the entire globe, thereby simplifying operational complexities.

Technical Details: Starlink IP Address Management

CommandLink addresses critical networking considerations for Starlink users:

• Public IPs: All CommandLink Starlink customers are provisioned with Public IP configuration, providing a DHCP-assigned public IPv4 address.
• No Static IPs: Starlink's network is dynamic, and static IP addresses are not provided. IP addresses may change for network resilience, capacity increases, or new country additions. For IPsec VPNs, CommandLink recommends configuring a "dynamic peer" on the Starlink-connected device.
• IP Allocation: Starlink operates as an IPv6 native network, with IPv6 support enabled on all Starlink routers. Each Starlink terminal is allocated one IPv4 address and one /56 IPv6 prefix. IPv6 addresses are assigned to network clients via SLAAC/DHCPv6-PD, while DHCP is used for IPv4.
• IP Address Reservation: Public IP addresses are bound to the Starlink device for 24 hours, regardless of the DHCP lease time. This helps maintain IP consistency during short reboots or disconnections. If a Starlink device is offline for more than 24 hours, the IP address remains associated but becomes a candidate for reassignment if other IPs in the pool are needed.
• Standard Security: Outbound ports TCP/25 (SMTP) and TCP/445 (SMB) are blocked. Public IPs carry Starlink reverse DNS, with no option for customization, indicating the service is not intended for use as a mail server.
• Mobile Users: For mobile Starlink users, IP addresses may change with location movements, potentially causing brief service interruptions during the IP transition.

Target Audience

This resource is particularly beneficial for enterprises and organizations that require robust, reliable internet connectivity in diverse or remote locations and wish to integrate Starlink into a sophisticated, managed IT infrastructure. It serves businesses looking to:

• Simplify their IT operations by consolidating multiple vendor relationships into a single management platform.
• Gain enhanced visibility and control over Starlink performance through advanced monitoring and custom alerting.
• Access dedicated, expert technical support for their Starlink deployments.
• Implement IT automation and customization by leveraging the Starlink API.
• Address specific networking requirements, such as public IP allocation and IPv6 support, within a managed environment.

CommandLink Managed Starlink Internet is designed for IT decision-makers and network engineers seeking a fully integrated, supported, and scalable solution for deploying and managing Starlink alongside their existing and future IT services.