Connect

Connect, a distinguished brand of 4G Telecom Ltd, operates as a licensed Internet Service Provider (ISP) and a comprehensive provider of Information & Communication Technology (ICT) solutions. Since its inception in 2010, the company has been a critical enabler of digital infrastructure in South Sudan, addressing the continually rising demand for broadband services and reliable connectivity. Connect’s operational framework integrates a diverse ecosystem of network technologies, including fiber optic and terrestrial networks, advanced wireless broadband solutions, and a suite of satellite communication options. This multi-platform approach ensures robust and scalable services across various geographical and operational requirements throughout the region.

Connect's infrastructure is engineered for optimal performance and resilience. Its fiber optic internet services in Juba feature a fully redundant, active/active core network across two distinct locations. This is enhanced by linking Juba to Uganda via two separate fiber optical routes and a dedicated microwave link, further supported by peering with multiple upstream providers and submarine cables to guarantee high availability and low latency. For broader reach, Connect deploys a licensed wireless broadband network, initially in Juba and expanded to Bor and Wau, with ongoing plans for nationwide coverage. This wireless backbone utilizes a terrestrial transmission link to access the global internet exchange and features a redundant structure with two distinct independent routes, multiple service providers, and a crucial backup via satellite connectivity to a Tier One European teleport. Its VSAT services, delivered in collaboration with major satellite operators and teleport partners in Europe and Africa, provide broadband internet across various platforms and bands. These satellite solutions facilitate everything from corporate remote site connectivity and multi-branching networks to GSM backhauling over satellite and Radio Access Network (RAN) optimization, catering to challenging and remote environments.

Connect’s tailored solutions are designed to meet the diverse and complex needs of its clientele, which includes businesses, UN organizations, NGOs, Embassies, governments, enterprises, ISPs, and individual consumers. The company excels in providing critical Internet connectivity for corporate and rural areas in South Sudan, enabling seamless operations for organizations with distributed footprints. Beyond core internet access, Connect delivers specialized multi-branching connectivity solutions, ensuring secure and reliable inter-office communication. Furthermore, its offering extends to comprehensive GPS tracking services across South Sudan. This empowers fleet managers to achieve real-time vehicle monitoring, optimize routes, significantly reduce fuel consumption, and enhance overall operational efficiency for logistics and transportation sectors. The company’s capacity to deliver turnkey telecom and IT projects, alongside consultancy, positions it as a strategic partner for complex infrastructure deployments.

Connect distinguishes itself through a commitment to operational excellence, offering services characterized by dedicated capacity and built-in redundancy across all its platforms. The company ensures high reliability and availability through the latest wireless access technologies, redundant critical core components, and uninterrupted power supplies for major network elements. Its fiber network boasts a 99.9% availability, guaranteeing consistent performance. Connect’s service delivery includes 24/7 support from experienced NOC engineers, providing continuous monitoring and rapid response. With an extensive background in satellite communications spanning over two decades, its highly motivated VSAT team possesses deep knowledge in designing, deploying, and managing complex satellite solutions, from link budgeting to full operation and maintenance of hubs and remote terminals. This expertise, combined with a flexible network architecture leveraging top-performing Cisco core and edge devices, ensures scalability and fast deployment of customized solutions that align with specific technical and budgetary requirements.