Velocity

Velocity functions as a comprehensive managed solutions provider, dedicated to simplifying intricate IT environments and fostering business growth for organizations nationwide. Specializing in a broad spectrum of technology services, Velocity acts as a single-source partner, offering a nimble and scalable approach to meet evolving business demands. With a rich history spanning over 25 years in telecommunications, the company has evolved from its long-distance roots into a robust provider of integrated IT solutions and support. Velocity’s core mission is to manage clients' technology infrastructure, enabling them to concentrate on core business operations, enhance operational efficiency, and achieve significant cost savings. This commitment extends to delivering agility, efficiency, and ultimate peace of mind, particularly for multi-location enterprises seeking streamlined technology management.

At the technical core, Velocity delivers robust managed network and data solutions, leveraging fully managed fiber, broadband, and Wireless 4G/LTE connectivity. The company’s extensive infrastructure includes 21 fully redundant fiber data centers and manages over 42,000 network connections across the United States, supporting more than 3 million devices. For communication, Velocity provides advanced voice solutions encompassing traditional TDM services, such as Plain Old Telephone Service (POTS), Primary Rate Interface (PRI), and T1s, alongside a sophisticated proprietary VoIP network. This VoIP infrastructure is built upon eight diverse carrier points of presence and features redundant call paths, ensuring high availability, superior call quality, and the flexibility of hosted PBX and remote access from any internet-connected device. Complementing these services, Velocity offers proprietary platforms like V-CLOUD™ and the VBAND® Router, along with SIPBand™ SaaS solutions, to ensure comprehensive lifecycle management and monitoring of all computer systems.

Velocity’s tailored solutions address critical challenges across various sectors, most notably within the hospitality industry. Here, the company provides end-to-end managed guest Wi-Fi, ensuring seamless connectivity with customizable splash pages and industry-leading service levels, alongside innovative Free-To-Guest TV solutions. These entertainment offerings include hardware installation, 24/7/365 monitoring, a wide selection of HD and premium channels, property-specific communication channels, and integration with digital signage, empowering guests with a bring-your-own-content experience to enhance satisfaction. Beyond hospitality, Velocity supports diverse business needs through specialized services like Call Center Solutions, featuring a 24/7/365 U.S.-based support team, comprehensive Global Expense Management (GEM) to consolidate telecom expenses, and meticulous Project Management & Implementation for customized technology deployments across multi-site operations.

The operational strength of Velocity is built on its unwavering commitment to reliability and comprehensive support. The company’s service model is underpinned by 24/7/365 monitoring and support from expert professionals, ensuring the health and security of client networks and database environments. A nationwide network of over 5,500 certified field technicians provides critical on-site support, complemented by dedicated account managers, project managers, and engineers who offer direct access and personalized assistance. This proactive approach includes detailed visibility into infrastructure performance and robust repair depot solutions. Clients also benefit from the V-Select® Client Portal, a centralized platform offering intuitive inventory management, detailed data and voice reporting, and streamlined billing. By consolidating technology needs and providing a full suite of managed services, Velocity ensures uninterrupted business operations, maximizes efficiency, and delivers tangible cost savings to its clients.